CUSTOMER SERVICE EXCELLENCE: TOOLS AND TECHNIQUES FOR CUSTOMER RETENTION

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren’t treated the way they felt they should be at a business. When we patronize a business, we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave very satisfied, the chance of spreading the word and sending others to the business increase dramatically.

This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to develop systems to implement phenomenal customer service within your own business.

Course Objectives:

At the end of this course, delegates will be able to:

• Practice what makes your customers happy
• Create pools of customers who spread word about your business
• Exceed customer expectations
• Get flooded with ideas on how to delight customers
• Develop customer service practices and policies that makes your business stand out from competitors with unique customer experiences
• Evaluate customers who are loyal for life and sing your praises to friends and family

Who Should Attend?

• Anyone managing a company or team (now or soon) – whether big or small
• Someone who wants to do customer care or management in their future career
• People looking to grow their sales through customer referrals and repeat business
• Businesses looking for inspiration on how to delight their customers and stand out from competitors
• Suitable for product or service-related businesses

DELIVERY METHOD: Audio-visual aids, case studies, power-point presentations, discussions and exercise

Venue: Rwanda

Fee: $5000

Duration: 1 week

Course Date: May 8^th – 12^th 2023