BEST PRACTICES IN COMMUNICATION AND RELATIONAL SKILLS

Best practices in communication and relational skills course canters around developing communications abilities that permit them to lead and spur others. Its assists leaders to communicate well with others on how to win respect, understanding and responsibility. Communication is the competency that supports connections, both for keeping team members up with the latest and for winning the support of key stakeholders. Leaders practice the act of effective team management, active listening, relationships of trust, motivation, facilitating and negotiating. This course provides practical techniques so you can master skills to build high achieving teams where people feel valued.

Course Objectives:

At the end of this course, delegates will be able to:

• Clarify objectives and expectations and provide support as individual seeks to attain them
• Use presentations to win recognition for team achievements and support for goals
• Create a collaborative team culture where people work together to achieve goals and overcome challenges
• Explain the bigger picture and where their team fits within the overall aims of the business unit and organization
• Develop a collaborative environment where team members support and encourage each other

Course Outline

DAY 1 – Welcome & introductions; Sharpening up Active Listening; Giving Feedback

• Paying attention to words and body language
• Controlling ourselves so we can learn from others
• Asking good questions and listening to answers
• Checking understanding and reframing
• Finding time-out space for one2one feedback
• Keeping feedback timely and motivating

DAY 2   Building Relationships Based on Trust; Creating Respect for Others; Enabling Collaboration

• Building truthfulness, responsiveness, consistency, loyalty and capabilities
• Encouraging openness and willingness to share ideas and information
• Developing a collaborative culture within our team
• Rewarding accountability and collaboration
• Developing a collaborative mindset
• Creating a cohesive team with mutual respect

DAY 3 – Conveying the Organisation’s Vision; Setting Clear Priorities; Motivating & Persuading

• Creating a sense of urgency and purpose that motivates people
• Creating ownership so the vision is shared and empowering
• Clarifying deadlines and expected performance standards
• Checking understanding and gaining agreement
• Keeping people committed to the team
• Giving opportunities to succeed

DAY 4 – Facilitating Discussion & Debate; Win-Win Negotiations; Managing Effective Meetings

• Paying attention to diverse personalities and undercurrents
• Ensuring everyone contributes
• Focussing on positive outcomes for all parties
• Aiming for commitment, not just agreement
• Key responsibilities of the meeting chair
• Maintaining interest and participation during meetings

DAY 5 – Giving Presentations; Action Planning

• Structuring presentations so key points are understood and remembered
• How to include a call to action that leads to change
• A positive image: body language, dress code and voice
• Building rapport with the audience
• Avoiding pitfalls: stage fright, hostile questions, yawning and other problems
• Developing a personal action plan

Who Should Attend?

• Supervisors
• Managers in all level
• Leaders
• Executives who want to develop their capabilities in motivating and inspiring people

Delivery Method: Role-playing, questionnaires, syndicate work, case studies and video examples.

Venue: London

Fee: $5,000.00

Duration: 1 week

Course Date: Mar 27^th – 31^st  2023